The room had a cozy corner with an armchair perfect for curling up with a book. The staff was super friendly and went above and beyond to assist me during my stay. The fitness center was well-equipped, making it easy to keep up with my workout routine.

The bathroom was a bit cramped.

Responsive emergency services during a storm.

Booked a waterfront view room but got air duct views instead!

The location by Lake Pontchartrain is fantastic with great views, and staff members were genuinely friendly. However, the outdated room's mattress caused discomfort, and service requests went unaddressed, which detracted from the experience.

The view from our room was breathtaking every morning. Plus, the hotel has great access to the lakefront path for jogging!

Felt very cared for, no complaints.

Family with children getaway

The valet service was smooth and quick, they had my car ready in no time! Plus,, the complimentary breakfast had some great options that everyone enjoyed.

It wasn’t exactly cheap,, but I felt it was still acceptable.

would recommend for overnight stay

Comfortable room, convenient location, perfect for exploring the area with access to internet throughout the hotel and a helpful smart jack available for connecting devices.

All was flawless.

the location was perfect for us. it was very close to a service counter, which made things easy. i also enjoyed the premier fitness health club—it had great equipment! plus, the air conditioning worked well in the king room.

do recommend

The location near the lake is a big plus. Valet service was prompt and friendly. The room was clean, and the beds were comfortable, which made for a decent night’s sleep. However, I struggled with communication when requesting extra towels. I didn’t receive them even after following up. The mattress felt outdated, and I could feel the springs. Another drawback was the slow check-in process. The room decor seemed drab and needed a refresh. The carpets in the hallway were buckling, and I tripped on them a couple of times. It's quite clear that the hotel needs maintenance. the elevator was shaky and didn’t always function properly. Overall, it felt like some areas were overlooked, making my stay a bit less enjoyable than I hoped it would be.

Decent Stay but Needs Improvements

Our family spent four nights here and struggled with some issues. Although our king room was spacious, we faced problems with cleanliness and maintenance. Despite this, the staff was friendly and offered assistance. For future guests, always check your room setup before settling in.

great location but needs better attention to detail

The location near the lake offered a fantastic view that enhanced our experience. The King Room was spacious and well-appointed, providing all the comfort needed for our stay. Staff members were attentive during check-in, making us feel welcomed immediately.

Some amenities felt neglected, impacting our overall experience.

This hotel suits me perfectly with its fitness center, coffee shop, and welcoming staff. I’ll never forget how they helped return my forgotten headphones. I highly recommend it and I'm coming back for Easter.

Our stay was quite enjoyable, especially with the comfortable beds and great linen. We appreciated the location, which gave us easy access to water adventures like boat tours and fishing nearby, perfect for our family outing.

My kids wished there were more kid-friendly dining options available.

my stay was surprisingly pleasant. the staff was incredibly welcoming and the room was better than i anticipated, providing decent comfort. it felt like a step up from my previous visit to metairie, with everything well maintained.

elevator was shaky and unreliable.

Just a decent option for a quick stopover in Metairie at a fair price. The bathroom had nicely soft towels that surprised me. Avoid noisy rooms near the elevators.

Friendly staff at 3:30 AM. Gym is too small for this size hotel.